Technical and Educational Support Policy – Al Faisal International Academy

1. Technical Support for Trainees and Trainers

  • Academy’s Electronic System: Users can contact support via "Support" link in site footer or the system's support icon "?"and choose Contact site support.
  • Official Website: An inquiry form is available, along with listed phone numbers.
  • Social Media Platforms: The academy offers communication channels for easy access to support.

2. Educational Support for Trainees

  • Educational Platform: Each training course includes a dedicated discussion forum.
  • WhatsApp Training Groups: A special group is created for each course to facilitate communication.

3. Official Working Hours

  • Days: Sunday to Thursday
  • Hours: From 8:00 AM to 9:00 PM

4. Response Mechanism for Support Requests

  • Email Support: Responses are provided within a maximum of two business days.
  • Phone and WhatsApp: Direct communication is available through official numbers for immediate assistance.